FAQ

Shipping & Returns

What is our return policy..?

We off 30 day returns and FREE exchanges. Return options vary depending on whether your item was purchased at full price or on sale (see below):

Full Price items:

  • Free exchange or store credit
  • Refund available ($10 return postage fee for refunds)

Sale items:

  • Free exchange or store credit

All items to be returned unworn with tags attached. View our Returns Policy here.

How long does it take my return to be processed..?

Upon receiving your returns, orders will be processed in three to five business days. 

Do you offer free shipping..?

Yes! Any orders over $150 AUD within Australia qualify for free shipping. View our Shipping & Delivery Policy to find out more.

Do you ship internationally..? 

Yes, we have a flat rate of $25 AUD for international shipping. Currently, we ship to NZ, UK, USA, Europe, Canada and Asia.

Can I track my order..?

Absolutely! All orders are shipped with a tracking number. You will be emailed with your tracking number upon dispatch of your order.

Orders & garment care

Can I cancel my order..?

If you wish to cancel your order prior to it being dispatched, please contact: sales@gingerlilly.com.au

My order is incorrect. How do I fix this..?

If you’ve received an order with incorrect items, please contact sales@gingerlilly.com.au

Are Gingerlilly products true to size..?

Yes, Gingerlilly is true to size. All garments have been designed to move with your body, leaving you with a comfortable and cosy fit. Listed below is our size conversion guide.

  • XS (6-8) 
  • S (8-10) 
  • M (10-12) 
  • L (12-14) 
  • XL (14-16)

There is also a link to our size guide above the ADD TO CART button on each product page, or shown here.

How do I care for my Gingerlilly pyjamas..?

Gingerlilly ensures nothing but the best quality for our customers. Our pyjamas can be machine washed with warm or cold water and ideally worn in rotation. Our products are built to withstand the dryer, however, air drying is always more gentle and recommended to improve longevity.

Sustainability & Impact

Is Gingerlilly ethically made..?

Absolutely. We pride ourselves on being impactful with our footprint and only work with certified manufacturers. We have long-standing relationships with our suppliers and have visited our manufacturers to ensure acceptable working conditions and quality. 

Are your fabrics sustainable..?

We are moving towards 100% sustainable fabrics, and we’re already making a huge impact by introducing recycled polyester. If you’re conscious about your impact like we are, we suggest purchasing natural fabrics such as bamboo, organic cotton, cotton and modal. To discover more about our fabrics, click here.