Terms of Use

Welcome to Gingerlilly Sleepwear. If you continue to browse and use this website, you agree to comply with and be bound by the following terms and conditions of use. These terms, together with our Privacy Policy, govern Gingerlilly Pty Ltd’s relationship with you in relation to this website. If you do not agree with any part of these terms, please do not use our website.

1. General Use

  • The content of this website is for general information and use only and may change without notice.
  • We do not guarantee the accuracy, timeliness, performance, completeness, or suitability of the information and materials provided. You acknowledge that such content may contain inaccuracies or errors, and we exclude liability for any such inaccuracies to the fullest extent permitted by law.
  • Your use of any information or materials is entirely at your own risk. It is your responsibility to ensure that any products, services, or information meet your specific requirements.
  • Unauthorised use of this website may result in a claim for damages and/or criminal offense.
  • This website may include links to external websites for further information. These links do not signify our endorsement, and we have no responsibility for their content.
  • Your use of this website and any disputes arising from it are subject to the laws of Australia.

2. Intellectual Property

  • All materials on this website, including but not limited to design, layout, graphics, and content, are owned by or licensed to Gingerlilly Pty Ltd.
  • Reproduction is prohibited unless in accordance with the copyright notice.
  • Trademarks not owned by Gingerlilly Pty Ltd are acknowledged on the website.

3. Orders & Shipping

Australia

  • Orders within Australia are shipped via Australia Post eParcel.
  • Allow 3-7 working days for standard delivery.
  • Express Post is available and guarantees next business day delivery to most metro areas (check Australia Post for eligible locations).
  • Orders placed before 12 pm EST are dispatched the same business day; later orders are dispatched the next business day.
  • We are not responsible for delays due to unforeseen circumstances (e.g., strikes, floods) or damages during transit.
  • Signature on delivery is recommended; Gingerlilly is not responsible for lost parcels with “authority to leave” instructions.

International

  • A flat rate of AU $25 applies to all international orders.
  • Higher shipping charges may apply for exceptionally bulky or heavy orders.
  • Orders are shipped via Australia Post Pack & Track.
  • The buyer is responsible for any import duties and taxes in their jurisdiction.

4. Payments

  • Prices are in Australian Dollars (AUD) and include GST.
  • We accept Visa, MasterCard, PayPal, and AfterPay.
  • Other payment methods may be arranged upon request.

5. Gift Vouchers & eVouchers

  • Gingerlilly eVouchers are available for purchase and are sent electronically.
  • They can be redeemed online or via phone using the secret code provided.
  • eVouchers are valid for 36 months from the purchase date and are issued in AUD.
  • Partial use is allowed, and remaining balances can be applied to future purchases.

6. Returns & Exchanges

Return and exchange details are available at Returns & Exchanges.

  • If an item is faulty or does not meet Australian Consumer Law guarantees, a repair, replacement, or refund will be provided.
  • Items must be returned with a Return Authority Number (RMA), obtained via the return portal.

7. Disclaimers & Limitations of Liability

  • Gingerlilly Pty Ltd reserves the right to update prices, products, and specifications without notice.
  • All product descriptions and images on this website are for reference only. Variations may occur due to manufacturing processes.
  • We are not liable for any direct or indirect damages resulting from website use, delays, inaccuracies, or service interruptions.

For further assistance, please contact our customer service team at 03 9329 2223 or visit our Contact Us page.

Last updated: February 6th, 2025